Suggest articles for a participant
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Suggest articles for a participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you suggest articles for a participant in a single step (POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestArticles). capabilities.work can help you get signed up and connected.
- What knowledge articles can be suggested to a participant in a global conversation?
- Can I limit how much history is used for default-location article suggestions?
Say it to your AI assistant
- Suggest articles for participant {participant} in global conversation {conversation}, project {project}.
- Recommend default-location articles to participant {participant} in conversation {conversation} using {context_size} messages.
For your developer
POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestArticles in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.