Suggest articles for a regional participant
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Suggest articles for a regional participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you suggest articles for a regional participant in a single step (POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestArticles). capabilities.work can help you get signed up and connected.
- Can I surface knowledge articles to a human agent during a regional conversation?
- How many messages of context are used to pick suggested articles in one location?
Say it to your AI assistant
- Suggest articles for participant {participant} in conversation {conversation}, project {project}, location {location}.
- Recommend regional help articles to participant {participant} in conversation {conversation} from the last {context_size} messages.
For your developer
POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestArticles in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.