Suggest smart replies for a participant
One step with Google Dialogflow. We can help you get access.
Get something done
Suggest smart replies for a participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you suggest smart replies for a participant in a single step (POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestSmartReplies). capabilities.work can help you get signed up and connected.
- Can my agents get smart reply suggestions in a conversation on the global endpoint?
- Do default-location smart replies consider what the agent has already typed?
Say it to your AI assistant
- Suggest smart replies for participant {participant} in global conversation {conversation}, project {project}.
- Give participant {participant} default-location smart replies in conversation {conversation} for typed text {current_text}.
For your developer
POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestSmartReplies in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.