Suggest FAQ answers for a regional participant
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Suggest FAQ answers for a regional participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you suggest FAQ answers for a regional participant in a single step (POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestFaqAnswers). capabilities.work can help you get signed up and connected.
- Can the assistant propose FAQ answers to an agent during a live conversation in a region?
- Which recent messages are used when FAQ answers are suggested for a participant in one location?
Say it to your AI assistant
- Suggest FAQ answers for participant {participant} in conversation {conversation}, project {project}, location {location}.
- Propose FAQ replies to regional participant {participant} in conversation {conversation} based on the last {context_size} messages.
For your developer
POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestFaqAnswers in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.