Suggest smart replies for a regional participant
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Suggest smart replies for a regional participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you suggest smart replies for a regional participant in a single step (POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestSmartReplies). capabilities.work can help you get signed up and connected.
- Can I get smart reply suggestions while an agent is typing in a regional conversation?
- Will smart replies in a specific location take the agent's half-typed text into account?
Say it to your AI assistant
- Suggest smart replies for participant {participant} in conversation {conversation}, project {project}, location {location}.
- Offer regional smart replies to participant {participant} in conversation {conversation} given the draft text {current_text}.
For your developer
POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestSmartReplies in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.