Suggest FAQ answers for a participant
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Suggest FAQ answers for a participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you suggest FAQ answers for a participant in a single step (POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestFaqAnswers). capabilities.work can help you get signed up and connected.
- Can FAQ answers be suggested to a participant in a conversation on the global endpoint?
- What context window applies to default-location FAQ answer suggestions?
Say it to your AI assistant
- Suggest FAQ answers for participant {participant} in global conversation {conversation}, project {project}.
- Propose default-location FAQ answers to participant {participant} in conversation {conversation} from {context_size} messages.
For your developer
POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestFaqAnswers in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.