Get Knowledge Assist for a participant
One step with Google Dialogflow. We can help you get access.
Get something done
Get Knowledge Assist for a participant
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you get Knowledge Assist for a participant in a single step (POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestKnowledgeAssist). capabilities.work can help you get signed up and connected.
- Does Knowledge Assist work for participants on the global conversation endpoint?
- Can default-location Knowledge Assist skip a query it already suggested?
Say it to your AI assistant
- Run Knowledge Assist for participant {participant} in global conversation {conversation}, project {project}.
- Get default-location Knowledge Assist for participant {participant} in conversation {conversation} excluding query {previous}.
For your developer
POST /v2/projects/{projectsId}/conversations/{conversationsId}/participants/{participantsId}/suggestions:suggestKnowledgeAssist in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.