Search knowledge within a conversation
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Search knowledge within a conversation
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you search knowledge within a conversation in a single step (POST /v2/projects/{projectsId}/conversations/{conversationsId}/suggestions:searchKnowledge). capabilities.work can help you get signed up and connected.
- Can I search knowledge sources from within a conversation on the global endpoint?
- Is a knowledge search tied to a default-location conversation's context?
Say it to your AI assistant
- Search knowledge for {query} inside global conversation {conversation}, project {project}.
- Find answers to {query} for default-location conversation {conversation}.
For your developer
POST /v2/projects/{projectsId}/conversations/{conversationsId}/suggestions:searchKnowledge in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.