Create a request type from an issue type
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Create a request type from an issue type
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you create a request type from an issue type in a single step (POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I add a new request type to a service desk based on an issue type?
- Why doesn't a newly created request type show up on the customer portal?
Say it to your AI assistant
- Create a request type called {name} on service desk {serviceDeskId} using issue type {issueTypeId}.
- Add request type {name} to service desk {serviceDeskId} with help text {helpText}.
For your developer
POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype in Service Management Public REST Servicedesk API. Full spec on APIs.io.