List customer requests in a queue
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List customer requests in a queue
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you list customer requests in a queue in a single step (GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- Which customer requests are currently waiting in a particular queue?
- Why do requests from a queue only show some fields?
Say it to your AI assistant
- List the requests in queue {queueId} of service desk {serviceDeskId}.
- Show the first {limit} tickets sitting in queue {queueId} on service desk {serviceDeskId}.
For your developer
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue in Service Management Public REST Servicedesk API. Full spec on APIs.io.