List the queues in a service desk
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List the queues in a service desk
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you list the queues in a service desk in a single step (GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- What queues are set up in a service desk?
- Can I see how many requests are sitting in each queue?
Say it to your AI assistant
- List the queues in service desk {serviceDeskId}.
- Show every queue in service desk {serviceDeskId} with its request count.
For your developer
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue in Service Management Public REST Servicedesk API. Full spec on APIs.io.