Add existing users as service desk customers
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Add existing users as service desk customers
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you add existing users as service desk customers in a single step (POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I give existing users customer access to a service desk?
- What happens if I add a customer who is already on the service desk?
Say it to your AI assistant
- Add account IDs {accountIds} as customers of service desk {serviceDeskId}.
- Grant customer access on service desk {serviceDeskId} to these existing users.
For your developer
POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer in Service Management Public REST Servicedesk API. Full spec on APIs.io.