List request types on a service desk
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List request types on a service desk
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you list request types on a service desk in a single step (GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- What kinds of requests can customers raise on a service desk?
- Can I filter request types by group or by a word in their name?
- Is it possible to include hidden request types when searching?
Say it to your AI assistant
- List the request types on service desk {serviceDeskId}.
- Find request types on service desk {serviceDeskId} matching {searchQuery}.
- Show request types in group {groupId} of service desk {serviceDeskId}.
For your developer
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype in Service Management Public REST Servicedesk API. Full spec on APIs.io.