Search a service desk's knowledge base articles
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Look something up
Search a service desk's knowledge base articles
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you search a service desk's knowledge base articles in a single step (GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/knowledgebase/article). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- Which knowledge base articles linked to a service desk mention a given topic?
- Can I get matching terms highlighted in knowledge base search results?
Say it to your AI assistant
- Search the knowledge base of service desk {serviceDeskId} for {query}.
- Find help articles about {query} for service desk {serviceDeskId} with highlighting turned on.
For your developer
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/knowledgebase/article in Service Management Public REST Servicedesk API. Full spec on APIs.io.