Get one service desk queue
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Get one service desk queue
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Servicedesk API lets you get one service desk queue in a single step (GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- What are the settings of a single queue in my service desk?
- Can I check the request count for just one queue?
Say it to your AI assistant
- Get queue {queueId} in service desk {serviceDeskId}.
- Get queue {queueId} of service desk {serviceDeskId} including its request count.
For your developer
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId} in Service Management Public REST Servicedesk API. Full spec on APIs.io.