Move a customer request to another status
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Move a customer request to another status
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you move a customer request to another status in a single step (POST /rest/servicedeskapi/request/{issueIdOrKey}/transition). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I move a customer request through its workflow, like resolving it?
- Can I add a reason comment when transitioning a request?
Say it to your AI assistant
- Perform transition {id} on request {issueIdOrKey}.
- Transition {issueIdOrKey} using {id} with the comment {additionalComment}.
For your developer
POST /rest/servicedeskapi/request/{issueIdOrKey}/transition in Service Management Public REST Request API. Full spec on APIs.io.