Add participants to a customer request
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Add participants to a customer request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you add participants to a customer request in a single step (POST /rest/servicedeskapi/request/{issueIdOrKey}/participant). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I add colleagues as participants on an existing request?
- Can I share a customer request with other people after it's created?
Say it to your AI assistant
- Add {accountIds} as participants on request {issueIdOrKey}.
- Share {issueIdOrKey} with users {usernames}.
For your developer
POST /rest/servicedeskapi/request/{issueIdOrKey}/participant in Service Management Public REST Request API. Full spec on APIs.io.