Add a comment to a customer request
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Add a comment to a customer request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you add a comment to a customer request in a single step (POST /rest/servicedeskapi/request/{issueIdOrKey}/comment). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I reply to a customer on their service desk request?
- Can I add an internal note to a request that the customer can't see?
Say it to your AI assistant
- Comment {body} on request {issueIdOrKey}.
- Add an internal comment {body} to {issueIdOrKey} with public set to {public}.
For your developer
POST /rest/servicedeskapi/request/{issueIdOrKey}/comment in Service Management Public REST Request API. Full spec on APIs.io.