Raise a customer request in a service desk
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Raise a customer request in a service desk
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you raise a customer request in a service desk in a single step (POST /rest/servicedeskapi/request). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I raise a new customer request in a Jira Service Management desk?
- Can I open a service desk request on behalf of another customer?
- What fields do I need to submit when creating a customer request?
Say it to your AI assistant
- Create a request of type {requestTypeId} in service desk {serviceDeskId}.
- Raise a request in service desk {serviceDeskId} on behalf of {raiseOnBehalfOf}.
- Open a new customer request and add {requestParticipants} as participants.
For your developer
POST /rest/servicedeskapi/request in Service Management Public REST Request API. Full spec on APIs.io.