Get the customer feedback on a request
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Get the customer feedback on a request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you get the customer feedback on a request in a single step (GET /rest/servicedeskapi/request/{requestIdOrKey}/feedback). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- What satisfaction rating did the customer give on their request?
- How can I read the feedback left on a resolved request?
Say it to your AI assistant
- Show the feedback on request {requestIdOrKey}.
- Get the satisfaction rating for {requestIdOrKey}.
For your developer
GET /rest/servicedeskapi/request/{requestIdOrKey}/feedback in Service Management Public REST Request API. Full spec on APIs.io.