Get one SLA metric on a customer request
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Get one SLA metric on a customer request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you get one SLA metric on a customer request in a single step (GET /rest/servicedeskapi/request/{issueIdOrKey}/sla/{slaMetricId}). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I check a single SLA metric, like time to resolution, on a request?
- Who is allowed to read the details of one SLA on a request?
Say it to your AI assistant
- Show SLA metric {slaMetricId} on request {issueIdOrKey}.
- Get the details of SLA {slaMetricId} for {issueIdOrKey}.
For your developer
GET /rest/servicedeskapi/request/{issueIdOrKey}/sla/{slaMetricId} in Service Management Public REST Request API. Full spec on APIs.io.