List SLA records on a customer request
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List SLA records on a customer request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you list SLA records on a customer request in a single step (GET /rest/servicedeskapi/request/{issueIdOrKey}/sla). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- What SLAs are running on this service desk request and have any been breached?
- Can I see completed and ongoing SLA cycles for a request?
Say it to your AI assistant
- List all SLA records for request {issueIdOrKey}.
- Show SLA cycles on {issueIdOrKey}.
For your developer
GET /rest/servicedeskapi/request/{issueIdOrKey}/sla in Service Management Public REST Request API. Full spec on APIs.io.