Get one comment on a customer request
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Get one comment on a customer request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you get one comment on a customer request in a single step (GET /rest/servicedeskapi/request/{issueIdOrKey}/comment/{commentId}). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I retrieve a specific comment on a request by its ID?
- Can customers read an internal comment if they fetch it by ID?
Say it to your AI assistant
- Show comment {commentId} on request {issueIdOrKey}.
- Get comment {commentId} from {issueIdOrKey} with {expand} expanded.
For your developer
GET /rest/servicedeskapi/request/{issueIdOrKey}/comment/{commentId} in Service Management Public REST Request API. Full spec on APIs.io.