Get one customer request
One step with Jira. We can help you get access.
Look something up
Get one customer request
with Jira · IT Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Request API lets you get one customer request in a single step (GET /rest/servicedeskapi/request/{issueIdOrKey}). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How can I look up a single service desk request by its key?
- What details come back for one customer request, and can I expand extra sections?
Say it to your AI assistant
- Show customer request {issueIdOrKey}.
- Get request {issueIdOrKey} with {expand} expanded.
For your developer
GET /rest/servicedeskapi/request/{issueIdOrKey} in Service Management Public REST Request API. Full spec on APIs.io.