What you can do with Zoom Phone
Every task in plain language. Pick one, and we can help you get access.
419 things you can do
Zoom Phone
Zoom Phone is the cloud PBX / UCaaS voice product of Zoom Communications, headquartered in San Jose, California, and sold worldwide from its United States home market. It replaces on-premise telephony with a cloud calling service — extensions, auto receptionists, IVR, call queues, shared line groups, voicemail, call recording, fax, emergency (E911) addressing, and SMS/MMS — delivered either on Zoo
Works with AI assistantsEmergency Services Management
Add emergency service locations in bulkAdd an emergency service locationDelete an emergency service locationUpdate an emergency service locationAdd an emergency addressDelete an emergency addressUpdate an emergency addressList emergency service locationsGet an emergency service locationList emergency addressesGet an emergency addressIT Infrastructure Management
Add a desk phoneResync zero-touch desk phonesRemove a desk phone or ATAUpdate a desk phoneAssign users or common areas to a desk phoneUnassign an extension from a desk phoneSet or clear a desk phone's provision templateReboot a desk phoneList desk phone devicesGet a desk phone's detailsList smartphones configured with Zoom PhoneIdentity & Access Management
Duplicate a phone roleDelete a phone roleRename or redescribe a phone roleAdd users to a phone roleRemove users from a phone roleAdd targets to a phone roleRemove targets from a phone roleList phone rolesGet a phone role's detailsList users in or not in a phone roleList the targets a phone role managesSMS & Messaging Apps
Assign phone numbers to an SMS campaignOpt a consumer in or out of an SMS campaignRemove a number from an SMS campaignAssign phone numbers to an SMS campaignUnassign phone numbers from an SMS campaignList SMS campaignsGet an SMS campaignCheck opt-in status for an SMS campaignCheck a user's numbers' campaign opt statusesList SMS campaignsGet an SMS campaignVoice & Telephony
Create a phone siteDelete a phone site and move its assetsUpdate a phone site's detailsAdd custom outbound caller ID numbers to a siteRemove custom outbound caller ID numbers from a siteAdd a holiday or device setting to a siteDelete a phone site settingUpdate a phone site's settingsAdd numbers to a carrier reseller accountActivate carrier reseller numbersDelete a carrier reseller numberCreate a group call pickup groupDelete a group call pickup groupUpdate a group call pickup groupAdd members to a call pickup groupRemove a member from a call pickup groupChange a common area's allowed calling countriesAdd an outbound calling exception to a common areaDelete a common area's outbound calling exceptionEdit a common area's outbound calling exceptionChange account-wide allowed calling countriesAdd an account-level outbound calling exceptionDelete an account-level calling exceptionEdit an account-level calling exceptionChange a site's allowed calling countriesAdd an outbound calling exception to a siteDelete a site's outbound calling exceptionEdit a site's outbound calling exceptionChange a user's allowed calling countriesAdd an outbound calling exception for a userDelete a user's outbound calling exceptionEdit a user's outbound calling exceptionCreate a call queueDelete a call queueUpdate a call queue's profileChange a call queue's call handling for an hour typeCreate a custom group in a call queueDelete a call queue custom groupRename or redescribe a queue custom groupAdd queue members to a custom groupRemove a member from a queue custom groupAdd users or common areas to a call queueRemove every member from a call queueRemove one member from a call queueAssign phone numbers to a call queueUnassign all phone numbers from a call queueUnassign one phone number from a call queueUpdate a call queue's policy settingsAdd shared voicemail access to a call queueRemove shared access members from a queue policyChange shared voicemail access on a call queueAdd a setting to a call queue by typeDelete a call queue setting by typeUpdate a call queue setting by typeBlock an inbound number for one extensionDelete an extension's inbound block ruleDelete an inbound blocked statisticPromote a blocked number to block all extensionsBlock an inbound number for the whole accountDelete an account-wide inbound block ruleUpdate an account-wide inbound block ruleAdd bring-your-own-carrier numbers to Zoom PhoneDelete unassigned Zoom Phone numbersMove unassigned numbers to a siteUpdate a Zoom Phone numberAssign a phone number to a userUnassign a phone number from a userAllocate or unallocate numbers to a productAdd BYOC numbers in number managementDelete numbers in number managementUpdate a number in number managementTag a call history record with a client codeTag a call log with a client code (older edition)Delete a call from a user's call historyDelete a user's call log (older edition)Delete a call recordingTurn auto delete on or off for a recordingRecover a recording from the trashAdd a call handling subsetting to an extensionDelete a call handling subsetting from an extensionUpdate an extension's call handling settingAdd a directory backup routing ruleDelete a directory backup routing ruleUpdate a directory backup routing ruleAdd numbers through the Provider ExchangeRemove numbers from the Provider ExchangeUpdate numbers in the Provider ExchangeCreate a shared line groupChange a shared line group's call handlingUpdate a shared line group's policyAdd a setting to a shared line groupRemove a setting from a shared line groupUpdate a setting on a shared line groupDelete a shared line groupUpdate a shared line group's profileAdd members to a shared line groupRemove all members from a shared line groupRemove one member from a shared line groupAssign phone numbers to a shared line groupUnassign all phone numbers from a shared line groupUnassign one number from a shared line groupAdd shared voicemail access to a shared line groupRemove shared access members from a shared line groupUpdate shared access members on a shared line groupAdd a common areaGenerate activation codes for common areasApply a setting template to common areasDelete a common areaUpdate a common area's profileChange a common area's call handling for an hour typeAssign calling plans to a common areaRemove a calling plan from a common areaAssign phone numbers to a common areaUnassign a phone number from a common areaChange a common area's PIN codeAdd a setting to a common area by typeRemove a common area setting from desk phonesUpdate a common area setting by typeAdd peering numbers to a customer accountRemove peering numbers from a customer accountUpdate peering numbers in a customer accountAdd users to the dial-by-name directoryRemove users from the dial-by-name directoryAdd users to a site's directory via the site pathRemove users from a site's directory via the site pathCreate an auto receptionistDelete a non-primary auto receptionistUpdate an auto receptionistUpdate an auto receptionist's call handlingAssign phone numbers to an auto receptionistUnassign all numbers from an auto receptionistUnassign one number from an auto receptionistUpdate an auto receptionist's policyAdd voicemail shared access to an auto receptionistRemove voicemail shared access from an auto receptionistUpdate voicemail shared access on an auto receptionistAdd holiday or break hours to an auto receptionistDelete holiday or break hours from an auto receptionistUpdate an auto receptionist's hours settingsUpdate an auto receptionist's IVR menuMove or activate several phone users at onceAdd up to ten phone users in one batchUpdate a user's phone profileAdd call forwarding numbers for a userRemove call forwarding numbers from a userUpdate a user's call handling for an hour typeSwitch a user's calling planAssign a calling plan to a userRemove a calling plan from a userAdd custom outbound caller ID numbers for a userRemove custom outbound caller ID numbers from a userUpdate a user's phone policyAdd holiday or break hours to a userDelete a user's holiday or break hoursUpdate a user's phone profile settingsAdd delegation, intercom or shared access for a userRemove delegation, intercom or shared access from a userUpdate delegation, intercom or shared access for a userList phone sitesGet a phone site's detailsList a site's custom outbound caller ID numbersGet one type of setting for a phone siteList port orders in number managementGet a port order from number managementList SIP groups for a productList BYOC SIP trunks for a productList carrier reseller numbersList group call pickup groupsGet a group call pickup groupList members of a call pickup groupSee which countries a common area phone can callList a common area's outbound calling exceptionsSee account-wide allowed calling countriesList account-level outbound calling exceptionsSee a site's allowed calling countriesList a site's outbound calling exceptionsSee which countries a user can callList a user's outbound calling exceptionsReport call queue analytics for a date rangeList the call queues on the accountGet a call queue's detailsGet a call queue's call handling for an hour typeList a call queue's custom groupsGet a call queue custom groupList a call queue's membersGet a call queue's policy settingsList a call queue's call recordingsGet a call queue's settingsList an extension's inbound block rulesList statistics of extension-level blocked numbersList account-wide inbound block rulesList the account's Zoom Phone numbersGet a Zoom Phone number's detailsList numbers in number managementGet a number from number managementGet a call element by IDList the account's call history (new edition)Get one call history record by UUIDGet call history detail by call history IDList the account's call logs (older edition)Get call log details (older edition)Get a user's AI call summaryList a user's call history (new edition)Sync a user's call history incrementallyList a user's call logs (older edition)Sync a user's call logs (older edition)Get the recording for a call elementGet a recording by call ID or call log IDDownload a call recording fileDownload a call recording transcriptList call recordings across the accountList a user's call recordingsGet an extension's call handling settingsList directory backup routing rulesGet a directory backup routing ruleList numbers a carrier pushed via phone peeringList Provider Exchange peering numbersList shared line groupsGet a shared line group's detailsGet a shared line group's call handlingGet a shared line group's policyGet a shared line group's settingsList common area phonesList common area activation codesGet a common area's detailsGet a common area's call handling for an hour typeGet a common area's settingsList numbers a carrier pushed to customersList peering numbers provisioned to a customerList users in or out of the dial-by-name directoryList directory users via the site pathList auto receptionistsGet an auto receptionist's detailsGet an auto receptionist's call handlingGet an auto receptionist's policyGet an auto receptionist's hours settingsGet an auto receptionist's IVR menuList users who have a Zoom Phone licenseGet a user's Zoom Phone profileGet a user's call handling settingList numbers a user can use as custom caller IDGet a user's phone policy detailsGet a user's phone profile settingsOther things you can do
Delete an audio library itemRename an audio library itemCreate a text-to-speech audio itemUpload voice files to the audio libraryRearrange a desk phone's line key positionsAdd a firmware update ruleDelete a firmware update ruleChange a firmware update ruleCreate a phone alert settingDelete an alert settingUpdate an alert settingUpdate a group's phone policyAdd members to the private directoryRemove a member from the private directoryChange a private member's web portal visibilityCreate a monitoring groupDelete a monitoring groupUpdate a monitoring groupAdd members to a monitoring groupRemove all monitors or monitored membersRemove one member from a monitoring groupAdd a Zoom Room to Zoom PhoneRemove a Zoom Room from Zoom PhoneUpdate a Zoom Room's phone settingsAssign calling plans to a Zoom RoomRemove a calling plan from a Zoom RoomAssign phone numbers to a Zoom RoomRemove a phone number from a Zoom RoomDelete a voicemailMark a voicemail as read or unreadBlock a phone numberUnblock a number by deleting its entryUpdate a blocked number entryUpdate an account-level phone policyUpdate Zoom Phone account settingsCreate a phone setting templateUpdate a phone setting templateUpload a file to send as a faxSend a faxDelete a fax logMark a fax as read or unreadAdd account-level custom caller ID numbersRemove account-level custom caller ID numbersSend an SMS or MMS messageCreate a provision templateDelete a provision templateUpdate a provision templateRearrange an extension's line keysDelete a line keyAdd an external contactDelete an external contactUpdate an external contactCreate an SMS consent policyDelete SMS consent policiesUpdate an SMS consent policyAssign numbers to an SMS consent policyUnassign numbers from an SMS consent policyGet an audio library itemList a user's audio libraryGet a desk phone's line key layoutList firmware update rulesGet a firmware update ruleList available desk phone firmwareGet the monthly call charges reportGet the monthly fax charges reportGet the phone system admin operation logsGet the monthly SMS/MMS charges reportList phone alert settingsGet an alert setting's detailsGet a group's phone policyGet a group's phone settingsList shared line appearancesList private directory membersList monitoring groupsGet a monitoring group's detailsList monitors or monitored members of a groupGet phone number plan usage and availabilityList Zoom Rooms with a Zoom Phone licenseList Zoom Rooms without Zoom PhoneGet a Zoom Room's phone setupGet a voicemail by call elementGet the voicemail from a user's call logList a user's voicemailsList voicemails across the accountDownload a voicemail audio fileGet a voicemail's detailsList blocked numbersGet a blocked number entryList monthly call log metricsGet quality of service data for a callGet dashboard details for one callList users with a personal default emergency addressList users with detectable personal locationsList users who allow location sharingList users enabled for nomadic emergency servicesList current locations of IP desk phonesList users' current detected locationsList tracked locationsList past call metricsList calling plansList phone plan packages and number usageGet an account-level phone policyList number port ordersGet a number port order's detailsGet Zoom Phone account settingsList SIP groupsList BYOC SIP trunksList phone setting templatesGet a setting template's detailsList one extension's fax logsList fax logs across the accountGet a fax log's detailsDownload a fax documentShowing 400 of 419. Search above to find the rest.