What you can do with Amazon Connect
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12 things you can do
Amazon Connect
Amazon Connect is the Amazon Web Services (AWS) family of agentic AI customer-experience applications. Its contact center product, marketed as Amazon Connect Customer, is a pay-as-you-go cloud contact center with omnichannel voice, chat, email, SMS and task routing, AI agents and agent assistance (Amazon Q in Connect), Contact Lens conversational analytics, Customer Profiles, Cases, Voice ID and o
12 multi-step recipesRecipes: multi-step jobs
Create Queue and Place Outbound CallCreate a queue and place an outbound call into it.Create Routing Profile and Assign to User
Create a routing profile and assign it to an existing user.Instance Configuration Overview
Describe an instance and inventory its contact flows and queues.Provision Agent User
Create an agent user and assign their routing profile.Provision Queue with Hours of Operation
Create hours of operation and a queue bound to them.Publish and Verify Contact Flow
Create a contact flow and verify it published.Queue Real-Time Health
Describe a queue and pull its real-time metrics.Search and Inspect Contact
Search contacts and inspect the first match.Start Chat Contact and Set Attributes
Start a chat contact and attach routing attributes.Start Outbound Voice Contact and Track
Start an outbound voice contact, describe it, and set attributes.Start Task Contact and Stop It
Start a task contact, confirm it, and stop it.Update User Identity Info
Update an agent's identity information and confirm the change.