capabilities.work

Create Queue and Place Outbound Call

A 3-step recipe with Amazon Connect. We can help you get access.

Recipe · 3 steps

Create Queue and Place Outbound Call

with Amazon Connect

Create a queue and place an outbound call into it.

  1. Create the campaign queue bound to the supplied hours-of-operation schedule.
  2. Confirm the queue was created and is enabled before routing a call into it.
  3. Place an outbound voice contact routed through the newly created queue.
What you'll need to have ready
  • instanceId: The identifier of the Amazon Connect instance.
  • queueName: The name of the queue to create.
  • queueDescription: A description for the queue.
  • hoursOfOperationId: The identifier of an existing hours-of-operation schedule.
  • maxContacts: The maximum number of contacts allowed in the queue.
  • contactFlowId: The identifier of the contact flow for the outbound call.
  • destinationPhoneNumber: The customer phone number to dial, in E.164 format.
For your developer

Arazzo workflow amazon-connect:create-queue-and-place-call, 3 operations: CreateQueue → DescribeQueue → StartOutboundVoiceContact. Specs on APIs.io.

More recipes with Amazon Connect

Create Routing Profile and Assign to UserInstance Configuration OverviewProvision Queue with Hours of OperationProvision Agent UserPublish and Verify Contact FlowQueue Real-Time HealthSearch and Inspect ContactStart Chat Contact and Set AttributesStart Outbound Voice Contact and TrackStart Task Contact and Stop It