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Start Chat Contact and Set Attributes

A 3-step recipe with Amazon Connect. We can help you get access.

Recipe · 3 steps

Start Chat Contact and Set Attributes

with Amazon Connect

Start a chat contact and attach routing attributes.

  1. Start the chat contact for the customer against the specified contact flow.
  2. Read the contact back to confirm the chat was created before attaching attributes.
  3. Write user-defined attributes onto the chat contact so the flow can route on customer context.
What you'll need to have ready
  • instanceId: The identifier of the Amazon Connect instance.
  • contactFlowId: The identifier of the contact flow to run for the chat.
  • displayName: The display name of the participant (customer).
  • attributes: User-defined attributes to attach to the contact.
For your developer

Arazzo workflow amazon-connect:start-chat-and-set-attributes, 3 operations: StartChatContact → DescribeContact → UpdateContactAttributes. Specs on APIs.io.

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