capabilities.work

Provision Queue with Hours of Operation

A 3-step recipe with Amazon Connect. We can help you get access.

Recipe · 3 steps

Provision Queue with Hours of Operation

with Amazon Connect

Create hours of operation and a queue bound to them.

  1. Create an hours-of-operation schedule covering a standard Monday window.
  2. Create a queue that uses the hours-of-operation schedule created in the previous step.
  3. Describe the queue and confirm it references the hours-of-operation schedule that was just created.
What you'll need to have ready
  • instanceId: The identifier of the Amazon Connect instance.
  • hoursName: The name of the hours-of-operation schedule.
  • hoursDescription: A description for the hours-of-operation schedule.
  • timeZone: The time zone for the hours of operation (e.g. America/New_York).
  • queueName: The name of the queue to create.
  • queueDescription: A description for the queue.
  • maxContacts: The maximum number of contacts allowed in the queue.
For your developer

Arazzo workflow amazon-connect:provision-queue-with-hours, 3 operations: CreateHoursOfOperation → CreateQueue → DescribeQueue. Specs on APIs.io.

More recipes with Amazon Connect

Create Queue and Place Outbound CallCreate Routing Profile and Assign to UserInstance Configuration OverviewProvision Agent UserPublish and Verify Contact FlowQueue Real-Time HealthSearch and Inspect ContactStart Chat Contact and Set AttributesStart Outbound Voice Contact and TrackStart Task Contact and Stop It