Provision Agent User
A 3-step recipe with Amazon Connect. We can help you get access.
Recipe · 3 steps
Provision Agent User
with Amazon Connect
Create an agent user and assign their routing profile.
- Create the agent user account with its identity info, soft-phone configuration, security profile, and initial routing profile.
- Assign the routing profile to the newly created user so they receive the intended contact routing.
- Read the user account back to confirm it exists and carries the assigned routing profile.
What you'll need to have ready
- instanceId: The identifier of the Amazon Connect instance.
- username: The login name for the new agent user.
- password: The initial password for the new agent user.
- securityProfileId: The identifier of the security profile to grant the user.
- routingProfileId: The identifier of the routing profile to assign to the user.
- firstName: The agent's first name for their identity information.
- lastName: The agent's last name for their identity information.
- email: The agent's email address for their identity information.
For your developer
Arazzo workflow amazon-connect:provision-user, 3 operations: CreateUser → UpdateUserRoutingProfile → DescribeUser. Specs on APIs.io.