Queue Real-Time Health
A 2-step recipe with Amazon Connect. We can help you get access.
Recipe · 2 steps
Queue Real-Time Health
with Amazon Connect
Describe a queue and pull its real-time metrics.
- Describe the queue and capture its status before reading live metrics.
- Retrieve real-time metrics for the queue, including agents online and contacts in queue.
What you'll need to have ready
- instanceId: The identifier of the Amazon Connect instance.
- queueId: The identifier of the queue to inspect.
For your developer
Arazzo workflow amazon-connect:queue-realtime-health, 2 operations: DescribeQueue → GetCurrentMetricData. Specs on APIs.io.