capabilities.work

Create Routing Profile and Assign to User

A 3-step recipe with Amazon Connect. We can help you get access.

Recipe · 3 steps

Create Routing Profile and Assign to User

with Amazon Connect

Create a routing profile and assign it to an existing user.

  1. Create the routing profile with its default outbound queue and a single voice media concurrency.
  2. Assign the newly created routing profile to the existing user.
  3. Describe the user and confirm the newly created routing profile is now the one assigned to them.
What you'll need to have ready
  • instanceId: The identifier of the Amazon Connect instance.
  • userId: The identifier of the existing user to assign the profile to.
  • name: The name of the new routing profile.
  • description: A description for the new routing profile.
  • defaultOutboundQueueId: The identifier of the default outbound queue for the profile.
  • concurrency: The number of simultaneous voice contacts the agent can handle.
For your developer

Arazzo workflow amazon-connect:create-routing-profile-and-assign, 3 operations: CreateRoutingProfile → UpdateUserRoutingProfile → DescribeUser. Specs on APIs.io.

More recipes with Amazon Connect

Create Queue and Place Outbound CallInstance Configuration OverviewProvision Queue with Hours of OperationProvision Agent UserPublish and Verify Contact FlowQueue Real-Time HealthSearch and Inspect ContactStart Chat Contact and Set AttributesStart Outbound Voice Contact and TrackStart Task Contact and Stop It