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Start Outbound Voice Contact and Track

A 3-step recipe with Amazon Connect. We can help you get access.

Recipe · 3 steps

Start Outbound Voice Contact and Track

with Amazon Connect

Start an outbound voice contact, describe it, and set attributes.

  1. Place the outbound voice call against the specified contact flow and queue.
  2. Read the contact back to confirm the outbound call was created and capture its channel and queue placement.
  3. Write campaign attributes onto the contact so flow logic and reporting can reference them.
What you'll need to have ready
  • instanceId: The identifier of the Amazon Connect instance.
  • contactFlowId: The identifier of the contact flow to run for the call.
  • destinationPhoneNumber: The phone number of the customer, in E.164 format.
  • queueId: The identifier of the queue to associate with the contact.
  • attributes: User-defined attributes to attach to the contact.
For your developer

Arazzo workflow amazon-connect:start-outbound-contact-and-track, 3 operations: StartOutboundVoiceContact → DescribeContact → UpdateContactAttributes. Specs on APIs.io.

More recipes with Amazon Connect

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