What you can do with Khoros
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280 things you can do
Khoros
Khoros is the enterprise online-community and social-customer-engagement platform formed when Lithium Technologies merged with Spredfast in 2018; the combined company rebranded as Khoros in 2019 and is today operated by IgniteTech. This record was listed as Lithium until 2026-09-24, and it also carries the Spredfast product line (Khoros Marketing). The Lithium name is still load-bearing in the liv
Contact Centre Operations Management
Set an agent's availability stateCustomer Data Management
Update or merge a Care author's handlesBatch update records for one authorCreate a Care author from a CRM recordCreate a customer recordUpdate a customer's detailsGet a Care author's detailsList Care authors page by pageFind the best-matching customer from social infoGet a customer by IDList a customer's casesCustomer Inquiry Management
Create a Care case with interactionsUpdate an existing Care caseHave a bot resolve a conversationSend a resolve action for a Flow threadMove a conversation to a work queuePass conversation control between bot and agentSend a bot reply to an incoming messageLook up a Care caseSee whether a bot or agent controls a conversationPrivacy & Data Protection Management
Submit a GDPR erasure request for an authorCheck a GDPR request's statusSMS & Messaging Apps
Broadcast a message to phone numbersBroadcast a message to audience segmentsList audience segmentsWebhook & Event Subscription Management
Subscribe to an eventDelete an event subscriptionPause, disable or reactivate a subscriptionList event subscriptionsGet an event subscriptionOther things you can do
Change a conversation's priorityUpdate an author by social network IDUpdate an author by network ID on an instanceRemove Person attributes from a network IDReactivate an author's conversationsReactivate an author's conversations on an instanceRegister or update a bot registrationRegister a new bot with Khoros CareDelete a bot registrationHand a bot conversation to a Care agentResolve a conversation on behalf of a botUpdate a customer's detailsSend a secure form as a bot replyEdit a bot registrationRegister a bot with Khoros CareDelete a bot registrationSwitch a bot between live and maintenance modeCreate a Content Center assetUpload a Content Center asset with a media fileUpdate a Content Center assetHand a thread to an agent by pausing the botSet an agent's state by SSO IDExport published posts and their metricsExport daily account-level metricsExport a daily summary of post metricsExport ads with net metric valuesExport stream items for a date rangeExport actions taken on stream itemsExport customer feedback responsesExport social network profile detailsRefresh a bot's JWTInvalidate a bot's JWTAdd an internal note to a bot conversationSet an agent's state by emailPause the bot on a threadResume the bot on a paused threadTrigger a Flow event on a threadTag a message with a Care tagRemove a Care tag from a messageUpdate an author's CRM and author attributesUpdate an author's metadata propertiesRegister a custom CRMUpdate a registered custom CRMGenerate a conversation actions export via POSTGenerate a user export via POSTGenerate a raw author exportGenerate a raw combined exportGenerate a raw conversations exportGenerate a conversation action history exportGenerate a raw incoming post exportGenerate an agent state exportGenerate a raw help request exportGenerate a raw response exportGenerate a raw response approval exportGenerate a raw team performance exportRun a team performance interval exportRun a Care Analytics report by typeCreate a text asset in the Content CenterUpload an image or video asset to the Content CenterUpdate an existing Content Center assetCreate a Content Center asset folderRename or describe a Content Center folderDelete a Content Center folderCreate a custom calendar channelUpdate a custom calendar channelUpdate a custom channel calendar itemAdd an item to a custom channel calendarPublish an image-set message to socialEdit an existing social messageDelete a marketing messagePublish a message with an uploaded fileUpdate a multipart message and its mediaRemove a user from the companyAdd a new user to the companyUpload captions for a videoIngest inbound messages from a custom integrationDelete inbound messages from an integrationGenerate a new Flow thread IDSend a text message to a Flow threadPublish a message through the company-scoped v1 APIEdit a message through the company-scoped v1 APIDelete a message through the company-scoped v1 APIPublish a v1 message with one uploaded imagePublish a v1 message with several imagesPublish a v1 video messageEdit a v1 multipart message and its imageSend message batches into a caseGenerate a JWT for an entityCreate a Content Center asset folderRename or update a Content Center folderDelete a Content Center folderGet a stream's top topicsGet top hashtags for a streamGet work queue detailsGet conversations by display IDGet stream progress toward a volume targetRetrieve a stream's approved contentPull a set number of approved stream itemsGet newest stream items after a given entityPage through stream items after an entity, no gapsGet stream items approved before an entityGet stream content wrapped as JSONPGet stream items with geohint dataGet stream items with product page linksInclude replied-to posts in stream itemsFilter stream items by social networkInclude entity objects on tweets (XML)Get stream items in chronological orderStrip trailing URLs from stream item textFilter stream items by keywordGet stream items by one authorGet stream items created after a timeGet stream items created before a timeGet activity meta for an account's streamsGet meta info for selected streams of an accountGet minutes of activity for an accountGet trending topics per bucket for an accountExclude certain trends from account metaGet account activity data from a start timeGet account activity data up to an end timeList account streams with or without topicsList available supervisor report namesList the assets in a directoryGet an author by social network IDGet an author by network ID on an instanceFind authors by social handleFind authors by handle on a network instanceList an author's conversation IDs by network IDList an author's conversation IDs per instanceList an author's conversation IDs by handleList conversation IDs by handle on an instanceGet a bot's registration detailsList bot registrations for an external IDGet an author's conversation IDs for a datePoll events for a subscriptionSort a stream's topicsDownload a report as CSV (older endpoint)Get top contributors for a streamCheck an export job's statusSet how many top tweets to return per periodList trigger eventsSort compared streams by percentageInclude activity and count totals in stream metaSet decimals on target-progress percentagesList all bot registrationsList bot registrations for a source channelGet one bot registration's detailsGet a conversation by source document IDGet a Content Center asset by IDExclude specific trends from topic bucketsGet a stream's activity data up to an end timeGet a stream's activity by the dayExport a report as CSV for a date rangeCheck the status of a marketing exportList fields available for an export typeList configured business hoursList active work queue IDsGet specific approved items from a streamList author records changed in a periodList secure formsList plans through the v1 company APICompare volumes across streamsGet minutes of activity for a streamGet all topics for a stream, including emptyList my permissions in a companyCheck whether a bot is paused on a threadGet stream meta as percentagesMonitor a single bot requestMonitor bot requests by date, state and originList time zone IDs for exportsList team IDs for analyticsList initiatives through the v1 company APIGet an initiative through the v1 company APIList the flows in a projectList the networks a stream coversCheck the status of a legacy report jobGenerate a conversation actions report via GETGenerate a user export via GETDownload a finished Care exportList a company's analytics streamsList a Care author's conversation IDs for a dayList account sets and accounts for an initiativeGet a Content Center asset by IDList Content Center foldersGet a Content Center folder by IDList the assets inside a folderList custom calendar channelsGet a custom calendar channel by IDGet a custom channel calendar itemList calendar messages posted or scheduledList marketing initiativesGet one marketing initiativeList content labels in an initiativeGet a published or scheduled messageGet a multi-channel messageList my permissions in the current companyList plans in an initiativeList user roles for the companyList publishers for an initiativeList users in the companyList workspaces for the companySearch customers by custom fieldsList Conversations publishers in an initiativeValidate an inbound messages payloadList the messages in a Flow threadGet a message through the company-scoped v1 APIGet an asset by its pathGet current time to agent responseGet summary metadata for a streamGet a stream's activity by the hourGet top retweets for specific hourly periodsGet top retweets for hours counted back from nowSet decimal places for stream meta percentagesList my account sets through the v1 company APICheck whether an entity has a JWTList Content Center foldersGet a Content Center folder by IDList the assets inside a folderList Flow conversation threadsGet a multi-channel messageList content labels through the v1 company APIDescribe an object type's structureList survey data for streamsList my companies with this app enabled (v1)List companies I belong to for this appCheck a bot's healthShowing 256 of 280. 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