See whether a bot or agent controls a conversation
One step with Khoros. We can help you get access.
Look something up
See whether a bot or agent controls a conversation
with Khoros · Customer Inquiry Management
Use Khoros: its Khoros Ai Control API lets you see whether a bot or agent controls a conversation in a single step (GET /control/network/{networkKey}/externalId/{externalId}/author/{authorId}). capabilities.work can help you get signed up and connected.
- Is a bot or a human agent currently in control of a customer's conversation?
- How do I check who owns the conversation with a specific author on a network?
Say it to your AI assistant
- Check who controls the conversation with author {author} on network {network} for bot {external}.
- Tell me if a bot or agent has author {author} on {network} via channel {external}.
For your developer
GET /control/network/{networkKey}/externalId/{externalId}/author/{authorId} in Khoros Ai Control API. Full spec on APIs.io.