Move a conversation to a work queue
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Move a conversation to a work queue
with Khoros · Customer Inquiry Management
Use Khoros: its bot-api-v3 Workqueue Work Queue API lets you move a conversation to a work queue in a single step (PUT /workqueue). capabilities.work can help you get signed up and connected.
- How does a bot route a conversation to a specific work queue?
- Can my bot transfer a customer into another queue?
Say it to your AI assistant
- Move the conversation to the work queue in {body}.
- Have the bot route this conversation to the right work queue.
For your developer
PUT /workqueue in bot-api-v3 Workqueue Work Queue API. Full spec on APIs.io.