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Pass conversation control between bot and agent

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Pass conversation control between bot and agent

with Khoros · Customer Inquiry Management

Use Khoros: its Khoros Ai Control API lets you pass conversation control between bot and agent in a single step (PUT /control). capabilities.work can help you get signed up and connected.

  • How does a bot hand a conversation over to a human agent?
  • Can I pass control of a conversation back to the bot?
Say it to your AI assistant
  • Pass conversation control using payload {payload}.
  • Hand this conversation from the bot to an agent.
For your developer

PUT /control in Khoros Ai Control API. Full spec on APIs.io.

More you can do with Khoros

Create a Care case with interactionsLook up a Care caseUpdate an existing Care caseHave a bot resolve a conversationSend a resolve action for a Flow threadMove a conversation to a work queueSee whether a bot or agent controls a conversationSend a bot reply to an incoming messageGet a stream's top topicsGet top hashtags for a streamChange a conversation's priorityGet work queue details