Set an agent's availability state
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Set an agent's availability state
with Khoros · Contact Centre Operations Management
Use Khoros: its Khoros Ai Uuid API lets you set an agent's availability state in a single step (PUT /uuid/{userUUID}/state). capabilities.work can help you get signed up and connected.
- How do I switch an agent to a different state like away or available?
- Can I change an active agent's state by their UUID?
Say it to your AI assistant
- Set agent {agent} to state {state}.
- Change the state of agent {agent}.
For your developer
PUT /uuid/{userUUID}/state in Khoros Ai Uuid API. Full spec on APIs.io.