Hand a bot conversation to a Care agent
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Hand a bot conversation to a Care agent
with Khoros
Use Khoros: its Khoros Ai Networks API lets you hand a bot conversation to a Care agent in a single step (PUT /networks/{networkType}/authors/{authorId}/handoff). capabilities.work can help you get signed up and connected.
- How does my bot hand a conversation over to a human agent?
- Can a bot escalate a customer to a live Care agent?
Say it to your AI assistant
- Hand author {authorId}'s {networktype} conversation from bot {externalId} to an agent.
- Escalate customer {authorId} on {networktype} to a human, bot {externalId}.
For your developer
PUT /networks/{networkType}/authors/{authorId}/handoff in Khoros Ai Networks API. Full spec on APIs.io.