Schedule an Agent Shift
A 3-step recipe with Assembled. We can help you get access.
Recipe · 3 steps
Schedule an Agent Shift
with Assembled · Contact Centre Operations Management
Create a scheduled activity for an agent and confirm it on the calendar.
- List the activity types defined in the organization so a valid colour category can be applied to the new activity.
- Create a single activity for the agent within the supplied window, using the resolved activity type.
- List activities for the agent across the scheduled window to confirm the new activity is present on the calendar.
What you'll need to have ready
- apiKey: Assembled API key (sk_live_...) used as the HTTP Basic Auth username.
- agentId: Assembled agent ID the shift is scheduled for.
- activityTypeId: Activity type ID to apply; if omitted the first available type is used.
- startTime: Shift start time (ISO 8601 date-time).
- endTime: Shift end time (ISO 8601 date-time).
- notes: Optional notes attached to the activity.
For your developer
Arazzo workflow assembled:schedule-agent-shift, 3 operations: listActivityTypes → createActivity → listActivities. Specs on APIs.io.