capabilities.work

What you can do with Assembled

Every task in plain language. Pick one, and we can help you get access.

15 things you can do

Assembled

Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled lets support leaders plan, schedule, and orchestrate a hybrid workforce of in-house agents, BPO vendors, and AI agents from a single system. The platform delivers

15 multi-step recipes

Recipes: multi-step jobs

Associate Platform IDs to an Agent
Verify an agent, create platform associations, and confirm the linked record.Audit Schedule Changes
List activities in a window and retrieve the change audit trail.Create and Read a Forecast Total
Create a forecast total, locate it in the list, and fetch it in detail.Generate and Retrieve a Report
Start a report job and fetch the result, branching on its status.Ingest and Enrich Conversations
Bulk-upsert conversations, then bulk-update them with enriched fields.Provision a New Agent
Create a new agent with a valid role and verify the created record.Provision a Queue and Staff It
Create a queue, select an active agent, and schedule a shift routed to it.Request Time Off for an Agent
Verify an agent, create a time-off request, and confirm it was recorded.Review an Agent's Working Hours
List an agent's working-hours rules and fetch the first in detail.Review and Cancel a Time Off Request
Find a time-off request by status and cancel it when one is present.Schedule an Agent Shift
Create a scheduled activity for an agent and confirm it on the calendar.Staff a Shift for a Workforce Agent
Select an active agent and create a shift activity for them.Stream and Verify Agent State
Verify an agent, bulk-push state records, and read the condensed timeline.Turn a Forecast into a Staffing Requirement
Read a forecast, resolve a requirement type, and create a staffing requirement.Update an Agent Profile
Locate an active agent and patch their profile attributes.