Turn a Forecast into a Staffing Requirement
A 3-step recipe with Assembled. We can help you get access.
Recipe · 3 steps
Turn a Forecast into a Staffing Requirement
with Assembled · Contact Centre Operations Management
Read a forecast, resolve a requirement type, and create a staffing requirement.
- List the volume forecast for the queue across the window to ground the staffing requirement in predicted demand.
- List requirement types to resolve the family of need applied to the new requirement.
- Create a staffing requirement for the queue and window expressing how many agents are needed across the interval.
What you'll need to have ready
- apiKey: Assembled API key (sk_live_...) used as the HTTP Basic Auth username.
- queueId: Queue ID the forecast and requirement apply to.
- startTime: Window start (ISO 8601 date-time).
- endTime: Window end (ISO 8601 date-time).
- requirementTypeId: Requirement type ID; if omitted the first available type is used.
- requiredCount: Number of agents required across the interval.
For your developer
Arazzo workflow assembled:forecast-to-requirement, 3 operations: listForecasts → listRequirementTypes → createRequirement. Specs on APIs.io.