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What you can do with Birdeye

Every task in plain language. Pick one, and we can help you get access.

168 things you can do

Birdeye

Birdeye is an AI-powered customer experience and reputation management platform for multi-location brands. Its REST API enables developers to manage online reviews across 200+ sites, send surveys, respond to messages, automate review requests, and track reputation metrics including ratings, sentiment trends, and NPS scores. Integrations cover listings, webchat, appointments, payments, social posti

Works with AI assistants

Customer Data Management

Upsert a contact with preferencesCheck in a customer with preferencesUpdate a contact's messaging preferencesCreate or update a contactDelete a contact from locationsRecord a customer check-inDelete an enterprise customer by IDSubscribe or unsubscribe a customerSubmit a contact-us requestRetrieve a contact with preferencesList contacts who opted outLook up a contactGet a customer's activity historyList a business's contactsList customers or leads for a periodGet a location's opt-out contact feed

Customer Feedback Management

Reply to a reviewCreate review tagsDelete a review tagTag a filtered set of reviewsUntag a filtered set of reviewsRemove tags from every reviewSubmit a survey responseCreate a surveyUpdate a survey's settingsGet reviews for a businessGet archived reviewsGet a business's review summaryList review tagsGet a surveyList responses to a surveyList a business's surveysGet small-business dashboard dataGet the review request conversion reportTrend review count and rating over timeCompare reviews and rating by locationCount reviews by star ratingCount reviews and ratings by employeeGet review insight categories by locationGet the competitive ranking reportTrend Net Promoter Score over timeCompare Net Promoter Score by locationCount reviews by review siteGet visitor countsGet a usage reportTrend review response rate over timeCompare review response rate by locationCompare average review response time by locationTrend average review response time

Customer Service Management

Create a ticketComment on a ticketUpdate tickets at a locationList tickets or ticket counts

Digital Marketing Management

Schedule a social media postEdit a scheduled social postEdit a published social postDelete a social postUpload images or videos to the media libraryConnect a Google Merchant Center accountCreate a product listingUpdate a product listingDelete product listingsAdd existing products to a locationRemove products from a locationTrack a social post's statusGet the social open URL performance reportCheck a media upload batch's statusGet one product listingList product listings

Market Intelligence Management

Add a competitor to trackAdd a location to a competitor enterpriseAdd a review source URL for a competitorList an enterprise's competitor businessesList a competitor enterprise's locationsList competitors for one locationGet a competitor enterprise's reviewsGet competitive category scoresCompare review themes with competitorsCompare review keywords with competitorsRetrieve competitors' reviewsGet competitor review metrics

Other things you can do

Create a userUpdate a user's role and accessRevoke a user's access to a businessStart a password resetGet a review request link for a customerApply default review sources to a customerAdd a review site URL to aggregateRemove a review aggregation URLMap locations to an integrationCreate a service offeringUpdate a service offeringDelete service offeringsMap a service to a categoryCreate a business under a resellerUpdate a business profileDelete a businessSet a business active or inactiveChoose the tabs on a public profileRemap a location in the hierarchyEdit an existing custom cardDelete a custom cardSubscribe to account eventsCancel an event subscriptionSubscribe an endpoint to messenger eventsUpload media to a locationChange a media item's categoryDelete media from a locationCreate a custom fieldUpdate a custom field definitionDelete a custom fieldSet a custom field value on a locationCreate a profile custom cardTrigger a listing fix for a businessCreate a location listingUpdate an existing listingDeactivate a location's listingPost a question and answerAnswer an existing questionEdit a posted questionEdit a posted answerDelete a questionDelete an answerDelete all Q&A for a businessGet a user's detailsExport messenger conversationsList a business's review aggregation sourcesList review site aliases for a businessList service offeringsGet service-to-category location mappingSearch businesses under an accountGet a business profileList child businesses of a parent accountGet an enterprise's location hierarchyGet a profile's custom cardsList timezones available to a businessGet Birdeye profile impressionsList messenger webhook eventsList a location's mediaList a business's employeesGet one custom field for a locationList custom fields for a locationGet a location's listing status reportGet listing insightsGet datapoints for a listing report typeList Google Business Profile attributesList Apple location attributesList Apple action linksList business categories for a listing sourceGet a location's listingList more-hours types for a channelGet Google search keyword countsRetrieve listing menu detailsGet hotel attributes for a businessBenchmark experience scoresGet experience insights per locationTrend experience scores over timeList FAQ questions and answersList all questions and answersList unanswered questionsGet my account's Search AI setupGet my account's remaining Search AI runsGet sources AI models cite for my businessGet businesses surfaced in AI searchGet the AI answer accuracy reportGet the AI search sentiment reportGet a business's Search AI setup as a partnerGet a business's Search AI runs as a partner