Get metrics for one ticket
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Get metrics for one ticket
with Zendesk
Use Zendesk: its Zendesk Ticket Metrics API lets you get metrics for one ticket in a single step (GET /api/v2/ticket_metrics/{ticket_metric_id}). capabilities.work can help you get signed up and connected.
- How long did it take us to first reply on a specific ticket?
- Can I fetch the metrics of one ticket by metric id or ticket id?
Say it to your AI assistant
- Show ticket metrics {ticket_metric_id}.
- Get reply and resolution times for metric record {ticket_metric_id}.
For your developer
GET /api/v2/ticket_metrics/{ticket_metric_id} in Zendesk Ticket Metrics API. Full spec on APIs.io.