Change a workflow's routing rules
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Change a workflow's routing rules
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you change a workflow's routing rules in a single step (POST /v1/Workspaces/{WorkspaceSid}/Workflows/{Sid}). capabilities.work can help you get signed up and connected.
- How do I change the routing rules of a workflow that is already live?
- Can existing tasks be re-evaluated against a workflow's new rules?
- What controls how long TaskRouter waits for my app to answer an assignment callback?
Say it to your AI assistant
- Replace the routing rules of workflow {workflow} in {workspace} with {configuration}.
- Point existing workflow {workflow} in {workspace} at assignment callback {url}.
- Set the reservation timeout on workflow {workflow} in {workspace} to {seconds} seconds.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Workflows/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.