Open a Flex channel for a customer
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Open a Flex channel for a customer
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio Flex Channels API lets you open a Flex channel for a customer in a single step (POST /Channels). capabilities.work can help you get signed up and connected.
- How do I start a new Flex chat channel when a customer reaches out?
- Can I pass pre-engagement data and task attributes when opening a Flex channel?
- Is there a way to make a Flex channel long-lived instead of closing after the task?
Say it to your AI assistant
- Create a Flex channel on flow {flex_flow} for customer {identity} named {user_name} in chat {chat_name}.
- Open a long-lived Flex channel on flow {flex_flow} for {identity} ({user_name}) in chat {chat_name} with long-lived {long_lived}.
For your developer
POST /Channels in Twilio Flex Channels API. Full spec on APIs.io.