Accept, reject or act on a worker's reservation
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Accept, reject or act on a worker's reservation
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you accept, reject or act on a worker's reservation in a single step (POST /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Reservations/{Sid}). capabilities.work can help you get signed up and connected.
- How does an agent accept or reject a task offered to them?
- Can I set the agent's next activity when they reject a reservation?
- Is it possible to bridge the caller and agent into a recorded conference when the agent accepts?
Say it to your AI assistant
- Mark worker {worker}'s reservation {reservation} in {workspace} as {status}.
- Reject worker {worker}'s reservation {reservation} in {workspace} and move them to activity {activity}.
- Execute {instruction} on the reservation {reservation} offered to worker {worker} in {workspace}.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Reservations/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.