Set a worker's capacity on a channel
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Set a worker's capacity on a channel
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you set a worker's capacity on a channel in a single step (POST /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Channels/{Sid}). capabilities.work can help you get signed up and connected.
- How do I let an agent handle three chats at once?
- Can I turn off one channel for a worker without changing their activity?
Say it to your AI assistant
- Set worker {worker}'s capacity on channel {channel} in {workspace} to {capacity}.
- Make channel {channel} for worker {worker} in {workspace} available: {available}.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Channels/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.