Change a worker's activity or attributes
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Change a worker's activity or attributes
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you change a worker's activity or attributes in a single step (POST /v1/Workspaces/{WorkspaceSid}/Workers/{Sid}). capabilities.work can help you get signed up and connected.
- How do I put an agent on break or back online?
- Can I reject an agent's pending reservations when I change their activity?
- Is it possible to update a worker's skills without recreating them?
Say it to your AI assistant
- Move worker {worker} in {workspace} to activity {activity}.
- Replace the attributes of existing worker {worker} in {workspace} with {attributes}.
- Set worker {worker} in {workspace} to {activity} and reject their pending reservations.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Workers/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.