Accept, reject or act on a task's reservation
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Accept, reject or act on a task's reservation
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you accept, reject or act on a task's reservation in a single step (POST /v1/Workspaces/{WorkspaceSid}/Tasks/{TaskSid}/Reservations/{Sid}). capabilities.work can help you get signed up and connected.
- How do I accept or reject a reservation starting from the task side?
- Can I dequeue a waiting call to an agent when accepting a task reservation?
- Is it possible to connect the agent into a conference when handling a task's reservation?
Say it to your AI assistant
- Set reservation {reservation} on task {task} in {workspace} to {status}.
- Run the {instruction} instruction on task {task} reservation {reservation} in {workspace}.
- Dequeue task {task}'s reservation {reservation} in {workspace} to agent contact {to}.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Tasks/{TaskSid}/Reservations/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.